No time? No line. The Starbucks® Hong Kong mobile app for iPhone® or Android™ allows customers to place an order and pay ahead before they reach the store. Mobile Order & Pay means you can walk in and without waiting in line, ask a barista for your freshly made order at the pickup area. The mobile ordering experience is seamlessly integrated into Starbucks® Hong Kong mobile app and Starbucks® Rewards loyalty program.
Mobile Order & Pay is available to use at the majority of stores in Hong Kong and Macau. Mobile Order & Pay is not currently available at the following locations: Hong Kong Disneyland and Asia World-Expo.
Gaining access to Mobile Order & Pay is easy, with only a few simple steps needed:
1. Download the latest Starbucks® Hong Kong app for iPhone® and Android™. If you are an existing user of the app, check the App Store or Play Store to ensure the app has been updated to the latest version.
2. Ensure location services are turned on to allow the app to display the eligible stores.
3. Register to become a Starbucks® Rewards member if you aren’t already, or log into your account. Customers first need to register as a Starbucks® Rewards member to use of Mobile Order & Pay.
4. Click on the "Order" option from the drawer menu on the top left of the screen and you are ready to use Mobile Order & Pay.
If you are an existing user of the Starbucks® Hong Kong app (iOS version) and you cannot update the app to the latest version automatically, simply uninstall the existing app and download the latest version from the App Store to discover the new features.
Registering for Starbucks® Rewards is easy. You can join in the app by registering a Starbucks Card or eGift. You use the registered Starbucks Card when making a purchase at Starbucks stores or placing a Mobile Order & Pay order, the total amount of purchase will be recorded in yourStarbucks® Rewards account for collecting Stars and earn rewards.
To use Mobile Order & Pay, customers follow five easy steps:
1. Click on the "Order" option from the drawer menu on the top left of the screen
2. Select the food and beverage items to order: Just as in our stores, beverages are customizable, including numerous options to modify size, number of espresso shots, dairy selections and more.
3. Select the store for pick up: Approximate wait times will be viewable on the customer’s phone prior to selecting store location. Menu items will also be updated based on availability after the store is selected. Directions will also be available, if needed.
4. Confirm by clicking "Order" : At the time of order, payment is made from the customer’s default registered Starbucks Card.
5. Proceed to the selected Starbucks® store to pick up your food and beverages: Orders are immediately sent to the selected store where baristas will begin preparing the items. When baristas have finished your order, you will receive a push notification provided by Starbucks ® Hong Kong app.
When our store partners have finished your order, you will receive a push notification provided by Starbucks® Hong Kong app. You can also go to the store where you placed your order within the estimated pick-up time and head to where you'd normally pick up your beverages and food.
As usual, tell the barista your name and present your order details to enjoy your food or drink.
When you use Mobile Order & Pay for the first time, the app will default to the closest participating Starbucks® store to your current location. The app will also display the current menu availability and estimated pick-up time for your order from that store. You can change stores by tapping the map or using the "Search" function. Once your order is submitted, you cannot change the pick up store. After you’ve made your first Mobile Order & Pay order, the app will default to the store where you made your most recent Mobile Order & Pay purchase.
Almost all of your favorite Starbucks beverages and food are available through Mobile Order & Pay. The Order section of the app has a menu which lists all available offerings at the participating store. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in store orders.
While almost all of your favorite Starbucks beverages and food are available through Mobile Order & Pay, at this stage we are not currently offering alcoholic beverage, Starbucks Reserve™ hand-brewed beverage, merchandise, whole beans for Mobile Order & Pay.
You can order a maximum of 15 items.
You can place a Mobile Order up to 30 minutes before the store closes.
At this time, Mobile Orders can only be made once the store is open.
When you place your order, you will be given an estimated pick up time. Times will vary according to the store and time of day. You will also receive a push notification when your order is ready at store.
Please ensure Notifications are allowed under Settings in the Starbucks® Hong Kong app and your mobile device in order to receive push notification when your Mobile Order is ready for pick up at store.
After placing an order through Mobile Order & Pay, it is immediately sent to the selected store and our baristas will begin preparing the order. Once the app displays the approximate wait time, you cannot change the wait time of the order.
Wait times vary depending on a variety of factors, such as peak hours.
Make sure you have installed the most recent update for the app. Check the App Store or Google Play to see if there is an available update. In some cases, users may need to delete the old version of the app and reinstall the latest version.
At this time, there isn’t an option to specify order pick-up time. After placing an order through Mobile Order & Pay, it is immediately sent to the selected store and our baristas will begin preparing the order. The mobile ordering feature will provide you with an approximate wait time, you can go to the selected store within the approximate wait time.
In order to process the order, payment must first be completed via a registered Starbucks Card through the mobile app.
You can use Starbucks Card with Hong Kong or Macau currency to place the order in any Hong Kong and Macau stores.
Payment is managed through registered Starbucks Cards. The feature is built into Starbucks® Hong Kong app and integrated into our Starbucks® Rewards loyalty program so customers can easily earn Stars for purchases made through Mobile Order and Pay. Cards can also be reloaded in the app as necessary, or you can simply choose auto-reload function by using saved payment card information.
No. You can enjoy the same pricing that you would if you made the order in store.
Absolutely. Each order you place with Mobile Order & Pay will collect Stars. You can track your Star balance and view your account information in the Starbucks® Hong Kong app for iPhone® and Android™ and online.
You can redeem core membership Rewards in Mobile Orders. Check out your core membership rewards in "Reward" session. Rewards may be specific to menu items and product customizations.
To know more about core membership Rewards, please visit "How does the Starbucks® Rewards program work?". Rewards not listed in the link above can be only redeemed in store and cannot be redeemed in Mobile Order & Pay.
Yes, you can redeem more than one core membership Reward in Mobile Order & Pay, but Rewards may be specific to menu items and product customizations.
All Mobile Order & Pay orders will be served in to-go serve wares and no discount will be offered.
Once a Mobile Order has been placed, it cannot be cancelled or modified. If you aren’t satisfied with the quality of your order, let us know and we’ll make it right. Our barista promise is that you’ll love your beverage.
Location information is used by the app to ensure you can see accurate store and menu information, and use Mobile Order & Pay. To learn more visit our Privacy Policy.
The app will remember your most recent orders. You can decide whether you would like to receive promotional messages via email or push notifications. We do not share personal data. For further details refer to our Privacy Policy.
Our customers’ security is our utmost priority and we take all security concerns seriously. The company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.
You can find the Wi-Fi access code on the eReceipt of Mobile Order & Pay, which can be found under Account Transaction History of Profile section of the app.
Yes - you need to be connected to the network to use Mobile Order & Pay.
No time? No line. The Starbucks® Hong Kong mobile app for iPhone® or Android™ allows customers to place an order and pay ahead before they reach the store. Mobile Order and Pay means you can walk in and without waiting in line, ask a barista for your freshly made order at the pickup area. The mobile ordering experience is seamlessly integrated into Starbucks® Hong Kong mobile app and Starbucks Rewards™ loyalty program.
Mobile Order & Pay is available to use at the majority of stores in Hong Kong and Macau. Mobile Order & Pay is not currently available at the following locations: Hong Kong Disneyland and Asia World-Expo.
Gaining access to Mobile Order & Pay is easy, with only a few simple steps needed:
If you are an existing user of the Starbucks® Hong Kong app (iOS version) and you cannot update the app to the latest version automatically, simply uninstall the existing app and download the latest version from the App Store to discover the new features.
Registering for Starbucks Rewards™ is easy. You can join in the app by registering a Starbucks Card or eGift. You use the registered Starbucks Card when making a purchase at Starbucks stores or placing a Mobile Order & Pay order, the total amount of purchase will be recorded in your Starbucks account for collecting Stars and earn rewards.
To use Mobile Order & Pay, customers follow five easy steps:
When our store partners have finished your order, you will receive a push notification provided by Starbucks® Hong Kong app. You can also go to the store where you placed your order within the estimated pick-up time and head to where you'd normally pick up your beverages and food.
As usual, tell the barista your name and present your order details to enjoy your food or drink.
When you use Mobile Order & Pay for the first time, the app will default to the closest participating Starbucks® store to your current location. The app will also display the current menu availability and estimated pick-up time for your order from that store. You can change stores by tapping the map or using the "Search" function. Once your order is submitted, you cannot change the pick up store. After you’ve made your first Mobile Order & Pay order, the app will default to the store where you made your most recent Mobile Order & Pay purchase.
Almost all of your favorite Starbucks beverages and food are available through Mobile Order & Pay. The Order section of the app has a menu which lists all available offerings at the participating store. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in store orders.
While almost all of your favorite Starbucks beverages and food are available through Mobile Order & Pay, at this stage we are not currently offering alcoholic beverage, Starbucks Reserve™ hand-brewed beverage, merchandise, whole beans for Mobile Order & Pay.
You can order a maximum of 15 items.
You can place a Mobile Order up to 30 minutes before the store closes.
At this time, Mobile Orders can only be made once the store is open.
When you place your order, you will be given an estimated pick up time. Times will vary according to the store and time of day. You will also receive a push notification when your order is ready at store.
Please ensure Notifications are allowed under Settings in the Starbucks® Hong Kong app and your mobile device in order to receive push notification when your Mobile Order is ready for pick up at store.
After placing an order through Mobile Order & Pay, it is immediately sent to the selected store and our baristas will begin preparing the order. Once the app displays the approximate wait time, you cannot change the wait time of the order.
Wait times vary depending on a variety of factors, such as peak hours.
Make sure you have installed the most recent update for the app. Check the App Store or Google Play to see if there is an available update. In some cases, users may need to delete the old version of the app and reinstall the latest version.
At this time, there isn’t an option to specify order pick-up time. After placing an order through Mobile Order & Pay, it is immediately sent to the selected store and our baristas will begin preparing the order. The mobile ordering feature will provide you with an approximate wait time, you can go to the selected store within the approximate wait time.
In order to process the order, payment must first be completed via a registered Starbucks Card through the mobile app.
You can use Starbucks Card with Hong Kong or Macau currency to place the order in any Hong Kong and Macau stores.
Payment is managed through registered Starbucks Cards. The feature is built into Starbucks® Hong Kong app and integrated into our Starbucks Rewards™ loyalty program so customers can easily earn Stars for purchases made through Mobile Order and Pay. Cards can also be reloaded in the app as necessary, or you can simply choose auto-reload function by using saved payment card information.
No—You can enjoy the same pricing that you would if you made the order in store.
Absolutely. Each order you place with Mobile Order & Pay will collect Stars. You can track your Star balance and view your account information in the Starbucks ® Hong Kong app for iPhone® and Android™ and online at http://www.starbucks.com.hk.
You can redeem core membership rewards in Mobile Orders. Check out your core membership rewards in "Reward" session. Rewards may be specific to menu items and product customizations.
To know more about core membership rewards, please visit "How does the Starbucks Rewards™ program work?". Rewards not listed in the link above can be only redeemed in store and cannot be redeemed in Mobile Order & Pay.
Yes, you can redeem more than one core membership reward in Mobile Order & Pay, but rewards may be specific to menu items and product customizations.
All Mobile Order & Pay orders will be served in to-go serve wares and no discount will be offered.
Once a Mobile Order has been placed, it cannot be cancelled or modified. If you aren’t satisfied with the quality of your order, let us know and we’ll make it right. Our barista promise is that you’ll love your beverage.
Location information is used by the app to ensure you can see accurate store and menu information, and use Mobile Order & Pay. To learn more visit our Privacy Policy.
The app will remember your most recent orders. You can decide whether you would like to receive promotional messages via email or push notifications. We do not share personal data. For further details refer to our Privacy Policy.
Our customers’ security is our utmost priority and we take all security concerns seriously. The company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.
You can find the Wi-Fi access code on the eReceipt of Mobile Order & Pay, which can be found under Order History of Order section of the app.
Yes – you need to be connected to the network to use Mobile Order & Pay.
