Starbucks Delivers is an ordering feature on Starbucks® Hong Kong mobile app that allows customers to enjoy the perfect Starbucks Experience at ease. With just a few clicks, your favorite Starbucks food and beverages will be delivered straight to your door.
We are open for delivery orders from 7:00am to 8:00pm daily. Selected service areas may close early in accordance to store operating hours. For enquiries, please connect with our Customer Service Representatives at 2613-3488 (at your service 7:00am to 8:00pm daily).
Yes, delivery fee applies for every order placed via Starbucks Delivers. Please refer to the Starbucks® Hong Kong Mobile App for details.
Yes, the minimum spend on Starbucks Delivers is HK$90, excluding delivery fee. If the total value of your order is below $90, you will be charged for the difference to meet the minimum.
Starbucks Delivers is currently available in select areas in Hong Kong (click here for details on our service coverage). Since each Starbucks store will only cover limited service area, to ensure the orders will be delivered to you in the best quality, we are unable to cater to out-of-coverage delivery locations. Service may also be suspended due to adverse weather conditions or other circumstances beyond our control.
Since our food and beverages are freshly prepared to order, no refund, cancellation or amendment on your order is applicable once it is being confirmed and payment being processed. In case where products are temporarily out of stock or unavailable, our Customer Service Representatives will notify you in due course for order amendments. We encourage you to stay connected on your phone for essential updates from us.
You may connect with our Customer Service Representatives through 2613-3488 for assistance. Please note that we will not be responsible for any non-delivery or delay due to incorrect address or contact information provided by customers.
Once your order is confirmed, please refer to the “Previous” section on your Starbucks Mobile App, it will give you an estimated time of delivery and allow you to track the delivery status through live updates. We will always do our best to deliver orders to your hands within a time we have committed.
It is our commitment to providing accurate delivery time estimates and bringing the order to your doorstep within that window. We might occasionally miss the mark, however, due to traffic, weather or other factors beyond our control. In such rare circumstances, you can contact our Customer Service Representatives at 2613-3488, we will work to get your order to you as quickly as possible.
You can reach out to our Customer Service Representatives at 2613-3488 or starbucksdelivershk@coffee-concepts.com to report the issues. Our team is available at any point of your Starbucks Delivers experience and we will do our best to make sure your orders are being taken good care of.
Our riders or Customer Service Representatives will connect with you on phone if they are unable to reach you at the delivery address. We encourage you to stay connected to your phone during the entire delivery and ensure the contact information provided to us is correct. In case where you are unreachable, our riders will wait at the delivery location for 10 minutes before they leave. You will be charged for your order and no re-delivery will be arranged.
We strongly encourage you to become a Starbucks Rewards™ member for a more rewarding purchase experience, but you are still welcome to place an order as guest on the Starbucks® Mobile App. Learn more about Starbucks Rewards™ benefits here.
Yes, you will be eligible for earning Stars when you order as a Starbucks Rewards™ member and pay with your registered Starbucks Card (physical or in-app).
By scanning the QR code at the in-store banner, customers will be able to place an order easilly and pay ahead without downloading the Starbucks® Hong Kong app. Online Order & Pickup means you can walk in and without waiting in line, pickup your freshly made order at the pickup area. By continuing this service as a guest, you can use this feature without a Starbucks® Rewards account, but you will not be able to collect Stars or use your rewards.
Online Order & Pickup is available to use at the selected stores in Hong Kong and Macau.
Gaining access to Online Order & Pickup is easy, with only a few simple steps needed:
You do not need a Starbucks Rewards™ account to use Online Order & Pickup. If you are a Starbucks® Rewards member, we encourage you to use Mobile Order & Pay directly, as you can earn Stars or use Rewards in your order. You will not be able to earn stars or use Rewards in Online Order & Pickup feature.
To use Online Order & Pickup, customers follow five easy steps:
When you finished your order, you can return to homepage of Online Order & Pickup and view the approximate prep time at the countdown banner on top of the screen. You can also head to where you'd normally pick up your beverages and food to wait for your order.
As usual, tell the barista your name and present your order details to enjoy your food or drink.
When you use Online Order & Pickup, you need to enable ‘Camera Permission’ for the browser to scan the QR code. The QR code will direct you to the store you’re located and it will also display the current menu availability from that store. You can change stores by tapping the ‘Camera Scan’ icon. Once your order is submitted, you cannot change the pickup store.
Almost all of your favorite Starbucks beverages and food are available through Online Order & Pickup. The Order section of the app has a menu which lists all available offerings at the participating store. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in store orders.
While almost all of your favorite Starbucks beverages and food are available through Online Order & Pickup, at this stage we are not currently offering alcoholic beverage, Starbucks Reserve™ hand-brewed beverage, merchandise, whole beans for Online Order & Pickup.
When you decide to change to a new store, the review order page will display the current menu availability from that store. If an item is almost sold out at the new store, "Temporarily out of stock" will be displayed in the webpage to ensure the last few are available for in-store orders.
You can order a maximum of 15 items.
You can place a Mobile Order up to 30 minutes before the store closes.
At this time, Mobile Orders can only be made once the store is open.
When you place your order, you will be given an estimated prep time. Times will vary according to the store and time of day.
Wait times vary depending on a variety of factors, such as peak hours.
Since you’re an existing Starbucks® Hong Kong app user, we would encourage you to use Mobile Order & Pay feature in Starbucks® Hong Kong app directly, in which you can earn Stars or use Rewards.
At this time, there isn’t an option to specify order pick-up time. After placing an order through Online Order & Pickup, it is immediately sent to the selected store and our baristas will begin preparing the order. The Online Order & Pickup feature will provide you with an approximate ready time, you can go to the pickup area within the approximate ready time.
In order to process the order, payment must first be completed via a valid credit card, Apple Pay or Google Pay through the Online Order & Pickup.
Payment is managed through credit card, Apple Pay or Google Pay.
No—You can enjoy the same pricing that you would if you made the order in store.
No, you will not earn Stars for purchases made through Online Order & Pickup.
No – you cannot redeem Rewards in Online Order & Pickup.
All Online Order & Pickup orders will be served in to-go serve wares and no discount will be offered.
Once an Online Order has been placed, it cannot be cancelled or modified. If you aren’t satisfied with the quality of your order, let us know and we’ll make it right. Our barista promise is that you’ll love your beverage.
We do not share personal data. For further details refer to our Privacy Policy.
Our customers’ security is our utmost priority and we take all security concerns seriously. The company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.
You can find the Wi-Fi access code on the eReceipt of Online Order & Pickup, which can also can be found in the email of your transaction details.
Yes – you need to be connected to the network to use Online Order & Pickup.
Starbucks Delivers is an ordering feature on Starbucks® Hong Kong mobile app that allows customers to enjoy the perfect Starbucks Experience at ease. With just a few clicks, your favorite Starbucks food and beverages will be delivered straight to your door.
We are open for delivery orders from 7:00am to 8:00pm daily. Selected service areas may close early in accordance to store operating hours. For enquiries, please connect with our Customer Service Representatives at 2613-3488 (at your service 7:00am to 8:00pm daily).
Yes, delivery fee applies for every order placed via Starbucks Delivers. Please refer to the Starbucks® Hong Kong Mobile App for details.
Yes, the minimum spend on Starbucks Delivers is HK$90, excluding delivery fee. If the total value of your order is below $90, you will be charged for the difference to meet the minimum.
Starbucks Delivers is currently available in select areas in Hong Kong (click here for details on our service coverage). Since each Starbucks store will only cover limited service area, to ensure the orders will be delivered to you in the best quality, we are unable to cater to out-of-coverage delivery locations. Service may also be suspended due to adverse weather conditions or other circumstances beyond our control.
Since our food and beverages are freshly prepared to order, no refund, cancellation or amendment on your order is applicable once it is being confirmed and payment being processed. In case where products are temporarily out of stock or unavailable, our Customer Service Representatives will notify you in due course for order amendments. We encourage you to stay connected on your phone for essential updates from us.
You may connect with our Customer Service Representatives through 2613-3488 for assistance. Please note that we will not be responsible for any non-delivery or delay due to incorrect address or contact information provided by customers.
Once your order is confirmed, please refer to the “Previous” section on your Starbucks Mobile App, it will give you an estimated time of delivery and allow you to track the delivery status through live updates. We will always do our best to deliver orders to your hands within a time we have committed.
It is our commitment to providing accurate delivery time estimates and bringing the order to your doorstep within that window. We might occasionally miss the mark, however, due to traffic, weather or other factors beyond our control. In such rare circumstances, you can contact our Customer Service Representatives at 2613-3488, we will work to get your order to you as quickly as possible.
You can reach out to our Customer Service Representatives at 2613-3488 or starbucksdelivershk@coffee-concepts.com to report the issues. Our team is available at any point of your Starbucks Delivers experience and we will do our best to make sure your orders are being taken good care of.
Our riders or Customer Service Representatives will connect with you on phone if they are unable to reach you at the delivery address. We encourage you to stay connected to your phone during the entire delivery and ensure the contact information provided to us is correct. In case where you are unreachable, our riders will wait at the delivery location for 10 minutes before they leave. You will be charged for your order and no re-delivery will be arranged.
We strongly encourage you to become a Starbucks Rewards™ member for a more rewarding purchase experience, but you are still welcome to place an order as guest on the Starbucks® Mobile App. Learn more about Starbucks Rewards™ benefits here.
Yes, you will be eligible for earning Stars when you order as a Starbucks Rewards™ member and pay with your registered Starbucks Card (physical or in-app).
By scanning the QR code at the in-store banner, customers will be able to place an order easilly and pay ahead without downloading the Starbucks® Hong Kong app. Online Order & Pickup means you can walk in and without waiting in line, pickup your freshly made order at the pickup area. By continuing this service as a guest, you can use this feature without a Starbucks® Rewards account, but you will not be able to collect Stars or use your rewards.
Online Order & Pickup is available to use at the selected stores in Hong Kong and Macau.
Gaining access to Online Order & Pickup is easy, with only a few simple steps needed:
You do not need a Starbucks Rewards™ account to use Online Order & Pickup. If you are a Starbucks® Rewards member, we encourage you to use Mobile Order & Pay directly, as you can earn Stars or use Rewards in your order. You will not be able to earn stars or use Rewards in Online Order & Pickup feature.
To use Online Order & Pickup, customers follow five easy steps:
When you finished your order, you can return to homepage of Online Order & Pickup and view the approximate prep time at the countdown banner on top of the screen. You can also head to where you'd normally pick up your beverages and food to wait for your order.
As usual, tell the barista your name and present your order details to enjoy your food or drink.
When you use Online Order & Pickup, you need to enable ‘Camera Permission’ for the browser to scan the QR code. The QR code will direct you to the store you’re located and it will also display the current menu availability from that store. You can change stores by tapping the ‘Camera Scan’ icon. Once your order is submitted, you cannot change the pickup store.
Almost all of your favorite Starbucks beverages and food are available through Online Order & Pickup. The Order section of the app has a menu which lists all available offerings at the participating store. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in store orders.
While almost all of your favorite Starbucks beverages and food are available through Online Order & Pickup, at this stage we are not currently offering alcoholic beverage, Starbucks Reserve™ hand-brewed beverage, merchandise, whole beans for Online Order & Pickup.
When you decide to change to a new store, the review order page will display the current menu availability from that store. If an item is almost sold out at the new store, "Temporarily out of stock" will be displayed in the webpage to ensure the last few are available for in-store orders.
You can order a maximum of 15 items.
You can place a Mobile Order up to 30 minutes before the store closes.
At this time, Mobile Orders can only be made once the store is open.
When you place your order, you will be given an estimated prep time. Times will vary according to the store and time of day.
Wait times vary depending on a variety of factors, such as peak hours.
Since you’re an existing Starbucks® Hong Kong app user, we would encourage you to use Mobile Order & Pay feature in Starbucks® Hong Kong app directly, in which you can earn Stars or use Rewards.
At this time, there isn’t an option to specify order pick-up time. After placing an order through Online Order & Pickup, it is immediately sent to the selected store and our baristas will begin preparing the order. The Online Order & Pickup feature will provide you with an approximate ready time, you can go to the pickup area within the approximate ready time.
In order to process the order, payment must first be completed via a valid credit card, Apple Pay or Google Pay through the Online Order & Pickup.
Payment is managed through credit card, Apple Pay or Google Pay.
No—You can enjoy the same pricing that you would if you made the order in store.
No, you will not earn Stars for purchases made through Online Order & Pickup.
No – you cannot redeem Rewards in Online Order & Pickup.
All Online Order & Pickup orders will be served in to-go serve wares and no discount will be offered.
Once an Online Order has been placed, it cannot be cancelled or modified. If you aren’t satisfied with the quality of your order, let us know and we’ll make it right. Our barista promise is that you’ll love your beverage.
We do not share personal data. For further details refer to our Privacy Policy.
Our customers’ security is our utmost priority and we take all security concerns seriously. The company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.
You can find the Wi-Fi access code on the eReceipt of Online Order & Pickup, which can also can be found in the email of your transaction details.
Yes – you need to be connected to the network to use Online Order & Pickup.
