Please call customer care in Hong Kong at 2101-1399 or in Macau at 0800-933 or send an email to info@coffee-concepts.com to report a registered card as lost or stolen. Our opening hours are 9:00 a.m. - 6:00 p.m. Monday – Friday, excluding Saturdays, Sundays and public holidays
Starbucks Cards are available in all Hong Kong and Macau Starbucks stores.
Starbucks Cards are accepted at all Starbucks stores in Hong Kong and Macau.
Starbucks Card balances will expire three years after the date of the last transaction. Any remaining balances on expired Starbucks Cards will be forfeited immediately and without further notice.
Since the Starbucks Card balances will expire three years after the date of the last transaction, you just need to do the Starbucks Card transaction (e.g. in-store or online purchase, Mobile Order & Pay purchase or Card reload, etc.) within the 3-year period to retain your Card balance.
Starbucks Cards issued in Hong Kong and Macau cannot be used in any other locations. The Starbucks Cards can only be used in Hong Kong and Macau.
While Starbucks stores in Hong Kong and Macau were previously able to accept Starbucks Cards from select external locations, starting 8 November 2018, Starbucks stores in Hong Kong and Macau are no longer able to accept Starbucks Cards issued outside of Hong Kong and Macau.
Rewards can only be earned on purchases using your registered Starbucks Cards issued in Hong Kong and Macau. Because of this, rewards can only be earned in the location where the cards were issued.
It's easy and only takes a few minutes to register your Starbucks Card through Starbucks® Hong Kong app or cards.starbucks.com.hk. You'll need your card's 16-digit number and its CSC (Card Security Code), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.
Registering your Starbucks Card at cards.starbucks.com.hk or Starbucks® Hong Kong app signs you up to enjoy Starbucks Rewards™ in Hong Kong and Macau. With a registered card, you can manage your card in a variety of ways online. You can also protect the balance of your card if it's lost or stolen.
It's easy to reload your Starbucks Card, go to card.starbucks.com.hk and click on Reload Your Card. Alternatively, reload your card or activate auto-reload function on the Starbucks® Hong Kong app, or go to any Macau Starbucks stores. To know more on auto-reload function, please go to "What is auto-reload?".
Auto-reload allows you to set the amount that your registered Starbucks Card will be reloaded with your assigned credit card when its balance falls below an amount that you choose. Auto-reload can be set up for any Starbucks Card registered in a Starbucks account with Starbucks® Hong Kong app. Only one auto-reload transaction can be carried in one of the Starbucks Cards within a Starbucks account once per day.
You can set up or change your Auto-Reload settings in Starbucks® Hong Kong app by doing the following:
After setting the auto-reload function, you don’t have to worry about your card balance during or before purchase, and it saves lots of time!
You can set up auto-reload function for all of your Starbucks Cards. For your protection, a daily transaction limit will be applied. Only one auto-reload transaction can be carried in one of the Starbucks Cards within a Starbucks account once per day.
Each Starbucks account can only auto-reload your Starbucks Card once per day. Maximum auto-reload amount is HKD/ MOP $1,000.
Yes, you can reload your Starbucks Card in our stores by cash or credit card.
Auto-reload can only be set up with credit card. You also can visit any of our stores to reload your Starbucks Card with cash.
Once the dollar value is loaded, the auto-reload transaction cannot be reversed.
Please call customer care in Hong Kong at 2101-1399 or in Macau at 0800-933 or send an email to info@coffee-concepts.com to report a registered card as lost or stolen. Our opening hours are 9:00 a.m. - 6:00 p.m. Monday - Friday, excluding Saturdays, Sundays and public holidays.
Starbucks Cards are available in all Hong Kong and Macau Starbucks stores.
Starbucks Cards are accepted at all Starbucks stores in Hong Kong and Macau.
Starbucks Card balances will expire three years after the date of the last transaction. Any remaining balances on expired Starbucks Cards will be forfeited immediately and without further notice.
Since the Starbucks Card balances will expire three years after the date of the last transaction, you just need to do the Starbucks Card transaction (e.g. in-store or online purchase, Mobile Order & Pay purchase or card reload, etc.) within the 3-year period to retain your card balance.
Starbucks Cards issued in Hong Kong and Macau cannot be used in any other locations. The Starbucks Cards can only be used in Hong Kong and Macau.
While Starbucks stores in Hong Kong and Macau were previously able to accept Starbucks Cards from select external locations, starting 8 November 2018, Starbucks stores in Hong Kong and Macau are no longer able to accept Starbucks Cards issued outside of Hong Kong and Macau.
Rewards can only be earned on purchases using your registered Starbucks Cards issued in Hong Kong and Macau. Because of this, rewards can only be earned in the location where the cards were issued.
It's easy and only takes a few minutes to register your Starbucks Card through Starbucks® Hong Kong app or this website. You'll need your card's 16-digit number and its CSC (Card Security Code), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.
Registering your Starbucks Card on this website or Starbucks® Hong Kong app signs you up to enjoy Starbucks® Rewards in Hong Kong and Macau. With a registered card, you can manage your card in a variety of ways online. You can also protect the balance of your card if it's lost or stolen.
It's easy to reload your Starbucks Card, go to our website and click on Reload Your Card. Alternatively, reload your card or activate auto-reload function on the Starbucks® Hong Kong app, or go to any Macau Starbucks stores. To know more on auto-reload function, please refer to "What is auto-reload?".
Auto-reload allows you to set the amount that your registered Starbucks Card will be reloaded with your assigned credit card when its balance falls below an amount that you choose. Auto-reload can be set up for any Starbucks Card registered in a Starbucks account with Starbucks® Hong Kong app. Only one auto-reload transaction can be carried in one of the Starbucks Cards within a Starbucks account once per day.
You can set up or change your Auto-Reload settings in Starbucks® Hong Kong app by doing the following:
1. Login into your Starbucks account with the Starbucks® Hong Kong app.
2. Select Pay > Manage> Auto-reload
After setting the auto-reload function, you don’t have to worry about your card balance during or before purchase, and it saves lots of time!
You can set up auto-reload function for all of your Starbucks Cards. For your protection, a daily transaction limit will be applied. Only one auto-reload transaction can be carried in one of the Starbucks Cards within a Starbucks account once per day.
Each Starbucks account can only auto-reload your Starbucks Card once per day. Maximum auto-reload amount is HKD/ MOP $1,000.
Yes, you can reload your Starbucks Card in our stores by cash or credit card.
Auto-reload can only be set up with credit card. You also can visit any of our stores to reload your Starbucks Card with cash.
Once the dollar value is loaded, the auto-reload transaction cannot be reversed.
